Customer Services Manager

Wallace Hind Selection
£35000 - £40000 per annum, Benefits 25 days’ holidays + Pension + PHI
16 Jul 2017
21 Jul 2017
As part of our growth strategy we now have a fantastic opportunity for an up and coming, progressive Customer Services Manager to take responsibility for leading and developing a team specialising in providing an excellent support service to our individual global business units. SALARY: £35,000 - £40,000 ADDITIONAL BENEFITS: 25 days’ holidays Pension PHI LOCATION: Leicester The Company: We are a leading global manufacturer of electronic instruments and electromechanical devices with 2015 sales of $4 billion with over 15,000 colleagues around the world. When you join us, you are part of exciting growing team focused to deliver according to the Corporate Growth Plan which is founded on four key strategies: Operational Excellence, Strategic Acquisitions & Alliances, Global & Market Expansion, and New Products. Our UK corporate shared services function provides all our global business units with an infrastructure and expertise to help existing and new business units to execute our organic growth plan The Opportunity: Customer Services Manager Reporting to the Managing Director, the Customer Services Manager is responsible for the daily management of the order processing, commercial back office processes and compliance team of five. You will be working closely with multiple stakeholders across several companies to actively influence, decide and lead continuous improvement in the organisation. Managing and actively supporting the order processing team with daily management of order entry, quote generation, intercompany purchase ordering, invoice generation, logistics, import and export and credit control Management reporting of sales and orders, visual management and KPI’s Governance of Travel Management and management of the travel and expense reporting system Management of the lease car fleet and the lease car provider Analyzing current business processes and identifying areas of continuous improvement. Actively participate in or lead projects/initiatives to achieve continuous sales process improvement. Manage the commercial team to include recruitment, development, training, performance management and succession planning Travelling to the various sites (UK & Europe) as and when needed Person Requirements: Customer Services Manager Degree Qualified or with previous experience within a similar fast paced role A true ‘hands-on’ manager who enjoys leading, motivating and managing a team Able to successfully develop relationships and support external sales teams with the full range of back office processes, an in-depth understanding of sales systems, sales methodology and processes is therefore desirable Confident managing resistance to change and comfortable working under pressure Strong effective decision making, organisational and time management skills Entrepreneurial with a wide range of influencing skills and the ability to communicate with internal management and clients Ability to research and analyse compliance data High levels of Customer Service orientation Full UK driving licence A second European language would be advantageous but is certainly not essential It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services Manager, Commercial Operations Manager, Customer Support Manager, Back Office Support Services, Head of Operations Performance, Operations Manager, Commercial Manager, Outsourced Solutions, Manufacturing, Compliance, Continuous Improvement INTERESTED? Please apply to our retained consultant Tracey FitzGerald quoting Customer Services Manager reference TF1707-20 to DD: 44 (0)1604 683304 Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: 44 (0) 1604 758857. Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based. This job was originally posted as