Service Desk Engineer

Resource Group Bristol
£27000 - £32000 per annum, Benefits: Bonus, Pensio
13 Jul 2017
20 Jul 2017
Service Desk Engineer, Fradley, Lichfield, Staffs £27-32,000 plus extensive benefits RT Consulting are partnering with a successful and large defence company who is looking for a Service Desk Engineer to join their team on a permanent basis. They offer a great starting salary of £27-32,000 plus very good benefits including Bonus, Pension, Health care. The role of Service Desk Analyst is to provide 1st line support and 2nd line support for the company, primarily software support. You will need to be eligible to go through a security clearance at SC level which the company will do for you. The successful Service Desk Engineer will be responsible for: - Incident management - receipt, diagnosis and subsequent fixing of faults as supplied from users in accordance with ITIL service management and ISO20000 best practices - Providing solutions for users and undertaking root cause analysis - Standards and working practices - compliance with standards and working practices for Service Support and Service Delivery - Contributing to the provision of Service Management reporting requirements - Account set up, password resets and licence management - Database manipulation including updates, inserts, queries and scripting on both Oracle and SQL - Configuration of new and existing Oracle Webcentre communities As the Service Desk Engineer, you will need to have: - Strong verbal and written communication skills - An understating of SQL or Oracle database - Experience as a helpdesk support engineer or a Graduate - Have effective verbal and written communication skills both internally and externally You will be based in Fradley, Lichfield, Staffordshire. This role will require occasional travel and you will need to be security cleared, satisfying the UK Security Clearance requirements for this role (SC Clearance). If you are keen on this Service Desk Engineer position, please apply to Jo Ireland at RT Consulting [Email address removed]