Customer Service Assistant (Catering / Reception / Events)

Selly Oak, Birmingham, West Midlands
£7.50 per hour - £9,750 per annum actual
04 Jul 2017
20 Jul 2017
Contract Type

We are currently recruiting a small team of Customer Service Assistants to join us in Selly Oak, Birmingham, on a permanent annualised contract of 1300 hours per annum (average 25 hours per week).

Title: Customer Service Assistant
Reference number:
Hours: 1300 hours per year (annualised), average 25 hours per week
Location: Selly Oak, Birmingham
Contract type: Permanent
Salary: £7.50 per hour - £9,750 per annum actual

As a Customer Service Assistant at TouchBase Pears you will be a vital part of ensuring we provide a warm welcome to everyone who comes into the building. The majority of your time will be spent serving in our Hive Café, but you will also work flexibly to cover the Reception desk, and to assist on events as a Steward or Catering Assistant.

Flexibility and good general availability is essential in this role due to the wide variety of events and activities taking place at TouchBase Pears; your working hours will be dependent on the activity with the building. Your rota will be issued approximately two weeks in advance allowing you to plan your personal life accordingly. 

About Sense & TouchBase Pears 
Sense is a national charity that supports people who are deafblind, those with sensory impairments and those with complex needs, to enjoy more independent lives.

Sense has a proven record of offering high quality, pioneering services.

TouchBase Pears is a pioneering, multi-purpose centre for the whole community in Birmingham and beyond - a place that brings people together in a welcoming environment where everyone can feel connected, included and part of the community. In September, once fully open, it will have:

  • A family-friendly café
  • A sensory garden
  • Art exhibitions and performances
  • Children's activities
  • A wide range of rooms and facilities for hire

You can find out more about TouchBase Pears on our website.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

About you 
The ideal candidate will have previously worked or volunteered in a position where you have provided customer service and demonstrated your excellent communication and problem-solving skills. When working at TouchBase Pears you'll be willing to learn new communication methods and we'll support you to do so. 

You'll be flexible and able to work a variety of shift patterns including evenings, early mornings and weekends. 

Previous experience of working in retail, on a reception or within a catering environment is preferred but not essential; we are more than willing to train the right person to learn these new skills.

Working as a Customer Service Assistant at TouchBase Pears is a unique and varied opportunity, in return for your hard work and commitment we'll support you to learn lots of new skills within a brand new pioneering, multi-purpose centre for the whole community.

How do I find out more and apply? 
To register your interest in joining Sense as a Customer Service Assistant at TouchBase Pears please complete the short ‘application form' on our website - we will then invite you to our Open Day at TouchBase Pears, Selly Oak, on Tuesday 25th July (until all spaces have been filled). We'll be in touch as soon as we're able to book you in and provide you with more details.

Closing date: Wednesday 19 July 2017
Interview date: Open Day 25th July - Second Interviews 26th or 31st July
To start: Training from 28th August 2017


If you would like to find out more about this position and to apply, please click the 'Apply' button. You will be directed to our website where you can download the information pack and complete the application form.

If you are a disabled candidate and require a hard copy pack or a different format for example large print, Braille or audio, further details can be found on our website.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work.

No agencies please.