Quality Control / Customer Service Assistant

1 day left

Hinckley, United Kingdom
15000.00 to 20000.00 Per Year
27 Jun 2017
25 Jul 2017
Contract Type
Full Time
We are a leading and established Financial Claims Management company and this is your chance to be part of our exciting forthcoming plans for future growth. We are looking for reliable and talented Quality Control/Customer Service Assistant to help grow our business further.

Duties & Responsibilities:
??? Work within a busy quality control team in order to maintain high levels of accuracy for our clients
??? Monitor calls made by sales agents to ensure that our client???s claims meet the required criteria
??? Ensuring information is recorded accurately at all times
??? Contact our clients to gather any further information that requires clarification, and ensure that paperwork is sent out
??? Communicate any issues from the call monitoring to our Sales Manager to ensure that feedback can be provided to agents

Candidate Requirements:
??? Motivated and focused individual that will bring a proactive and target driven mindset to our quality control team
??? Good communicator who enjoys talking, with the ability to maintain excellent attention to detail and accuracy of work
??? Competent user of computers with excellent typing skills
??? Strong customer service skills to ensure that our clients receive a positive experience
??? Ability to work as part of a team but also use own initiative when required
??? Ability to follow procedures/processes implemented by the management team
??? Strong listening skills are required to ensure that all information is recorded correctly

Ideally you will have the following experience:
??? Dealing with customers over the phone within Financial Services (bank / building society / FSA / FSCS etc)
??? Claims handling within insurance
??? Quality control department
??? PPI/PBA claims handling

We are offering a salary from ??15,600 - ??20,000 per annum dependant on experience, 40 hours per week. Shift pattern: 10am ??? 7pm Monday-Friday. Full and ongoing training is provided with genuine career prospects and car parking.

Hinckley is readily commutable from Coventry, Leicester, Rugby, Tamworth, Nuneaton etc

To be considered for this role, please apply today.