Project Manager

Recruitment Helpline
Tamworth, Staffordshire
Highly competitive salary, negotiable depending on experience
30 May 2017
28 Jun 2017
Contract Type
Full Time


We are a collective of companies and people, working together to deliver end-to-end marketing solutions from concept through implementation. Our collective approach allows us to offer clients the resources of our entire global network of facilities, agencies, talent and experience together with a simplified, integrated way of working


Responsible for the overseeing of customer service activities relating to the supply of SGS goods and services to our blue chip client.  To uphold and develop the client relationship and ensure consistent quality of work produced.

You will have one main goal to focus on, the delivery of customer service based on measurable key performance indicators and quality control. You should have a good understanding of reprographics, print and knowledge of the FMCG customer service industry. 




Key Responsibilities


  • To liaise with the client on existing, and forthcoming projects, including the planning and development of plans to complete those projects within the client time scales and to the quality levels expected.
  • To oversee and input client briefs accurately to optimise production.
  • To liaise between the client and the production team leader to ensure all information is correctly interpreted both creative and timings.
  • To uphold and represent the company on a daily basis, developing relationships with all relevant departments.



  • Demonstrate an understanding of the client and work that the client produces
  • Show strong organisational skill with all aspect of their team including Holiday cover Deal with client escalation issues
  • Demonstrate an understanding of the client and work that the client produces
  • Demonstrate influencing skills and an ability to lead the client's decision making



Internal Systems


  • To use MY SGS in accordance with standardised work procedures to ensure work schedules are adhered to and an accurate permanent record is maintained.
  • To understand the importance of using systems and to monitor and record progress on all jobs
  • To continually maintain system so all information is correct for client and partners.
  • To adhere to all internal processes in place.
  • To adhere to all reporting processes set up within the department

Commercial and Strategic


  • Support the financial process, ensuring that jobs are closed down immediately on completion so that invoices are timely and accurate.

Quality Control


  • To oversee that all jobs are proofed and signed off through relevant departments within the client.

To communicate priorities to all relevant parties to ensure timelines are respected


  • 2+ years proven client services experience in the packaging graphics industry.
  • Good general managerial skills, including interpersonal and client service skills, administrative and financial efficiency, effective prioritisation of projects and ability to cope under pressure.
  • Excellent use of Microsoft packages such as Excel and Powerpoint.

Broad technical knowledge of various printing processes, including flexographic Gravure, Litho.

In return the company provides a competitive base salary as well as company benefits.

If you feel you have the relevant skills/attributes to fulfil this role and want to be part of a well-established and rapidly growing company then please apply now!