Night Booking Coordinator

26 May 2017
24 Jun 2017
Contract Type
Full Time
Based in the cathedral city of Lichfield in the heart of the Midlands, Our client has been specialising in TV and film hotel and accommodation booking services since 1985. Their team of dedicated coordinators have decades of experience both within the travel industry and providing services to the broadcasting and entertainment industry.

Do you have what it takes to manage the expectations of TV and Film stars?

Shift Pattern; Five days over seven

Duties & Responsibilities:
??? Identify client needs and determine appropriate requirements for cast/crew at the best available rates & in the best available location
??? Process all reservation requests, confirmations, changes, and cancellations received by phone, fax, or email
??? Make and receive calls using appropriate etiquette
??? Effectively communicate between the client and service provider from start to finish of the request
??? Delivering excellent customer service
??? Communication ??? maintaining effective communications with team leaders and other team members
??? Ensuring all sales opportunities are maximised to support departmental and company financial results
??? Other duties commensurate with the position

??? Answer calls within three rings
??? Acknowledge enquiries within five minutes
??? Provide options/confirmations/cancellations/amendments within two hours

Person Specification:
??? Self starter who demonstrates a ???can do??? attitude
??? Excellent organisation skills and ability to manage own time effectively
??? Strong customer service skills
??? Good interpersonal and communication skills
??? A flexible approach to work
??? Computer literate with good levels of IT skills
??? Good telephone manner

Skill and Qualifications:
??? Good computing skill
??? Good level of English
??? Polite telephone manner
??? Good research skills
??? GCSE Maths A-C or equivalent
??? GCSE English A-C or equivalent
??? GCSE IT A-C or equivalent

Whilst every effort has been made to explain the main duties and responsibilities of the role, each individual task and target may not be identified, you may be asked to carry out other duties and responsibilities that any of the Team Leaders, Heads of Department and the named Directors.

To be considered for this role, please apply today.